August 19, 2004

Efficiency

A former employee needed some information about his crisis-care insurance carried over in his retirement. He called the insurance company, gave them the name of their client (his former employer, one of the state’s largest). He was put on hold so he could get a lift on some of Kenny G’s old elevator music for a while.

Finally, an agent came on the line and said she couldn’t find any file at all for the client. The man insisted, repeating the name, “The Metropolitan Nashville and Davidson County Government.” “Oh,” the agent said, then put him on hold again so he could hear the next few tunes.

After a while, the agent returned, said she’d found the file. The man wondered out loud whether it’d been lost or what? “No, not at all,” said the agent. “It was filed right there where we put it… under ‘The’.”

Stories with obscure morals make me uneasy.

No Comments

RSS feed for comments on this post.